Refund Policy

Overview. At OmniRoles, customer satisfaction is our priority. In alignment with our Merchant of Record, Paddle.com, we provide a transparent, unconditional 14-day refund policy for all our digital products and subscriptions.

1. 14-Day Full Refund Policy

In accordance with Paddle’s Buyer Terms, you are entitled to a full refund on any purchase made on OmniRoles within 14 days of the transaction date, without giving any reason, with no exceptions or conditions.

2. Subscriptions & Top-Ups

This 14-day refund policy applies to all orders:

• Initial Subscriptions: You can request a full refund within 14 days of your initial subscription purchase.
• Subscription Renewals: You can request a full refund within 14 days of any recurring billing date.
• Credit Top-Ups / Pay-As-You-Go: You can request a full refund for any top-up credit pack purchased within 14 days of purchase.

3. Subscription Cancellation

You may cancel your subscription at any time directly through your account dashboard or by contacting support.

• If you cancel within the 14-day refund window, you may request a full refund of your payment.
• If you cancel after the 14-day window, your cancellation takes effect at the end of the current billing cycle, and no further charges will be made.

4. Service Delivery & Usage Logging

OmniRoles provides instant digital access and generation. For operational transparency and chargeback dispute resolution, our platform logs digital service delivery, including account access, generation timestamps, token deductions, and project exports.

5. Merchant of Record (Paddle)

Our order process and payment transactions are conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles order verification, transaction security, and automated refund processing for all OmniRoles orders.

6. How to Request a Refund

To request a refund within your 14-day window:

• Via OmniRoles Support: Visit our Contact Support page or email us with your order reference number and purchase email.
• Via Paddle Support: Contact Paddle directly at paddle.net or via email at help@paddle.com.

Approved refunds are processed immediately by Paddle and credited back to your original payment method within 5–10 business days.

7. Fair Use & Account Status Upon Refund

When a refund is issued:

• Access to paid platform features, API keys, and associated credit balances will be revoked or reset.
• We monitor for abusive behavior, such as repeated purchase-and-refund cycles or automated exploitation. Accounts engaging in abusive practices may be subject to permanent suspension.